Important Information
Policies
To help make your stay at SureStay Hotel by Best Western Lenoir City in Lenoir City as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear and structured policies designed to support a smooth and predictable stay.
Policies at SureStay Hotel by Best Western Lenoir City are designed to maintain consistency while keeping the process straightforward for guests.
Check-In and Check-Out
Check-in typically begins in the afternoon, allowing time for room preparation. Check-out is scheduled for late morning to ensure a smooth transition.
Identification Requirements
Guests must present valid identification at check-in, and a minimum age requirement applies for independent bookings.
Payment Terms
A valid credit card is required upon arrival. Pre-authorization or deposits may be applied depending on the reservation.
Smoking Policy
The property operates as a non-smoking hotel, and guests are expected to follow this policy.
Pet Policy
Pets are allowed under certain conditions, with possible additional fees or restrictions. Confirmation before arrival is recommended.
Cancellation Policy
Cancellation terms vary based on the reservation type. Flexible bookings allow changes within a specified timeframe, while other rates may include stricter conditions.